FAQ's


Scroll to the bottom and check out our list of "How To" video's! 

Where do you deliver?

We currently deliver to the Tri-Cities (Port Coquitlam, Coquitlam & Port Moody including Anmore and Belcarra), Pitt Meadows, Maple Ridge, New Westminster, Burnaby, North Vancouver & West Vancouver!

Why do you offer both jars and bags?

If you have your own reusable jars at home you can order all your dry goods in our refillable bags. Then transfer them to your jars once you receive your order. 

If you don’t have your own reusable jars, you can use the products directly from our containers and just leave them out for collection when you are finished. 

What if I am still using my jars when I make my next order and not ready to put them out for pick up?

No problem. We understand things won’t all run out at the same time. Keep them until you are finished. 

What days do you deliver?

We deliver on Monday & Thursday to the following locations: 

Monday: Tri-Cities (Including Anmore & Belcarra), Maple Ridge & Pitt Meadows.

Thursday: Tri-Cities (Including Anmore & Belcarra), New Westminster, Burnaby, North Vancouver & West Vancouver. 

Is there a cut off time to place my order? 

Orders must be in by noon the day before. For example, if you want your items delivered on Monday you must order by Sunday at noon. 

Do I have to be at home for my delivery?

No, we can leave your order outside your home or with your building concierge. Just provide us with drop off instructions on your order and leave us out your empties for collection.

Do you have a delivery fee?

Home delivery in our delivery areas is FREE for orders $75 or more. $6 delivery charge for less than $75 orders applies with $1 of every order going to a charity. There is also a $2.50 per order for our Refill Clean Program - see below. 

What is the Refill Clean Program "Handling fee" on my order? 

Our Refill Clean Program is a one time fee on your entire order. It ensures that we can continue to keep costs low for you and your family. We use a double sanitization process on all the jars (with our soon to be named dishwasher) after we collect them from you. We fill them back up with amazing goods delivered to your door - helping to reduce plastic in your house. This fee will appear in the Shipping and Handling section of your order at check out. This small fee allows Fulfill to not charge a deposit on every jar you use but the success of the refill movement to reduce plastic depends on you returning the jars! We want to continue to be a part of the refill movement and reduce plastic easily in your lives.

What if I break or lose a jar or bag? 

Accidents happen. Leave out your broken pieces for us to recycle or if a jar has broken upon delivery, just let us know and we will replace the product for you.  

What does "package free" mean?

We mean no single use packaging. All of the products we provide to you will come in refillable, reusable or compostable packaging. We will also be transparent about the packaging we receive the bulk supplies in. We are doing our best to partner with companies who will refill and reuse the containers we purchase their goods in. It won’t all be perfect but it will be a very large leap in the right direction!

What does "refill" mean?

Refill means we use the same containers over and over again to fill up with the products you love helping us all avoid single use plastics!

Where do I find out information like ingredients list for products that come in jars with no label? 

You can find everything listed in the product section of our website. Each jar and bag will be labelled with the product name so you can easily search for it on our site. 

Do you have pick up locations?

Yes! You can pick up your orders and save the delivery fee at the following two locations: 

Western Sky Books2850 Shaughnessy St Unit 2132, Port Coquitlam, BC V3C 6K5

  • Pickup times: Monday & Thursday 11am - 4pm

RVN Wellness2506 St Johns St, Port Moody, BC V3H 2B4

  • Pickup times: Friday 10 am - 12pm and Saturday 11:30am - 12:30pm

If you are interested in being a pick up location email us at hello@fulfillshoppe.com

Do you deliver to businesses?

Coming soon! Soon you and your colleagues can have your Fulfill Shoppe orders delivered right to your workplace. If you are a business and are interested in this program, please contact us at hello@fulfillshoppe.com.  

What if I live outside the delivery zone?

We currently deliver to those who live within the Tri-Cities (Port Coquitlam, Coquitlam and Port Moody including Anmore and Belcarra) as well as Pitt Meadows, Maple Ridge, New Westminster, Burnaby, North Vancouver & West Vancouver. We hope to offer designated pick up locations for those outside this area in the coming year. Let us know if you would like to be informed when those are available. 

 

Still have more questions? Message us at hello@fulfillshoppe.com