FAQ's


Scroll to the bottom and check out our list of "How To" video's! 

Where do you deliver?

We currently deliver to the Tri-Cities (Port Coquitlam, Coquitlam & Port Moody), Pitt Meadows, Maple Ridge and New Westminster. 

Why do you offer both jars and bags?

If you have your own reusable jars at home you can order all your dry goods in our refillable bags. Then transfer them to your jars once you receive your order. 

If you don’t have your own reusable jars, you can use the products directly from our containers and just leave them out for collection when you are finished. 

What if I am still using my jars when I make my next order and not ready to put them out for pick up?

No problem. We understand things won’t all run out at the same time. Keep them until you are finished. 

What days do you deliver?

We currently deliver to all locations on Monday and Thursday. 

Is there a cut off time to place my order? 

Orders must be in by 5 pm the day before. For example, if you want your items delivered on Monday you must order by Sunday by 5 PM. 

Do I have to be at home for my delivery?

No, we can leave your order outside your home or with your building concierge. Just provide us with drop off instructions on your order and leave us out your empties for collection.

Do you have a delivery fee?

Home delivery in our delivery areas is FREE for orders $75 or more. $6 delivery charge for less than $75 orders applies with $1 of every order going to a charity. 

What if I break or lose a jar or bag? 

Accidents happen. Leave out your broken pieces for us to recycle or if a jar has broken upon delivery, just let us know and we will replace the product for you.  

What does "package free" mean?

We mean no single use packaging. All of the products we provide to you will come in refillable, reusable or compostable packaging. We will also be transparent about the packaging we receive the bulk supplies in. We are doing our best to partner with companies who will refill and reuse the containers we purchase their goods in. It won’t all be perfect but it will be a very large leap in the right direction!

What does "refill" mean?

Refill means we use the same containers over and over again to fill up with the products you love helping us all avoid single use plastics!

Where do I find out information like ingredients list for products that come in jars with no label? 

You can find everything listed in the product section of our website. Each jar and bag will be labelled with the product name so you can easily search for it on our site. 

Do you have pick up locations?

Yes, we offer FREE pickup every Saturday between 9 am - 11 am at the Fraser North Farmers Market. This is located at the Golden Meadow's Honey Farm in Pitt Meadows. Orders must be placed before Wednesday at 5 pm for Saturday pickup.

If you are interested in being a pick up location email us at hello@fulfillshoppe.com

Do you deliver to businesses?

Coming soon! Soon you and your colleagues can have your Fulfill Shoppe orders delivered right to your workplace. If you are a business and are interested in this program, please contact us at hello@fulfillshoppe.com. 

What if I live outside the delivery zone?

We currently deliver to those who live within the Tri-Cities (Port Coquitlam, Coquitlam and Port Moody) as well as Pitt Meadows, Maple Ridge and New Westminster. We hope to offer designated pick up locations for those outside this area in the coming year. Let us know if you would like to be informed when those are available. 

 

Still have more questions? Message us at hello@fulfillshoppe.com