FAQ

Where do you deliver?

We currently deliver to the following:

Monday: Tri-Cities (Port Coquitlam, Coquitlam & Port Moody including Anmore and Belcarra), Pitt Meadows, Langley, Maple Ridge & New Westminster.

Thursday: Tri-Cities (Port Coquitlam, Coquitlam & Port Moody including Anmore and Belcarra), New Westminster, Burnaby, North Vancouver & West Vancouver!

Is there a cut off time for when I want to place my order?

All orders must be submitted by noon the day before. For example, if you want your items delivered on Monday, you must order by Sunday at noon.

Our 2 free pickup locations also have specific cut off times. Please place your order before Sunday or Wednesday at noon. Port Coquitlam offers Monday and Thursday pickup and Port Moody offers Monday and Saturday pickup.

Do I have to be at home for my delivery?

Nope! We know how it is—we're moms with jam-packed schedules and lives ourselves, so we get it. If you're not at home, we can leave your order outside your front door or with your building concierge. Please provide us with drop-off instructions when you place your order online and then leave out your empties for us to collect.

If you have ordered alcohol you will need to be home at the time of delivery to show proof of ID. We will email you a time frame of your expected delivery.

Do you have a delivery fee?

Grocery home delivery in the areas we serve is FREE for orders $40 or more. For orders under $40, there is a delivery fee of $6 for the Tri-Cities, Maple Ridge, Pitt Meadows, and New Westminster, and $7 for Burnaby, North Shore, and Langley. The good news about this fee is that $1 of every order we process goes to a charity that we select each quarter. There is also a $2.50 charge per order for our Refill Clean Program.

What is this Refill Clean Program "Handling fee" on my order?

Our Refill Clean Program is a one-time fee on your entire order. It ensures that we can continue to keep costs low for you and your family. We use a double sanitization process on all the jars (with our soon-to-be-named dishwasher) after we collect them from you. We fill them back up with amazing goods delivered to your door—helping to reduce plastic in your house.

This fee will appear in the Shipping and Handling section of your order while checking out. The small fee allows Fulfill Shoppe to not charge a deposit on every jar you use. Note that the success of the refill movement to reduce plastic depends on you returning the jars! We want to continue to be a part of the refill movement and reduce plastic easily in your lives.

Why do you offer both jars and bags?

If you have your own reusable jars at home you can order all your dry goods in our refillable bags, then you can transfer them to your jars once you receive your order.

If you don’t have your own reusable jars, you can use the products directly from our containers and just leave them out for collection when you are finished.

Some products offer bags as an option, however if there are ones that don’t have this option but you’d still like it in a bag, just leave us a note at checkout.

What if I'm still using my jars when I make my next order? I'm not ready to put them out for pickup.

No problem. We understand things won’t all run out at the same time. Keep them until you are finished.

What if I break or lose a jar or bag?

Accidents happen. Leave out your broken pieces for us to recycle or if a jar has broken upon delivery, just let us know and we will replace the product for you.

What does "package free" mean?

We mean no single use packaging. All of the products we provide to you will come in refillable, reusable, or compostable packaging. We're also transparent about the packaging we receive the bulk supplies in. Currently we're doing our best to partner with companies who will refill and reuse the containers we purchase their goods in. It won’t all be perfect...still, it's a very large leap in the right direction!

What does "refill" mean?

Refill means we use the same containers over and over again to fill up with the products you love, helping us all avoid single use plastics!

What do you mean by "zero waste living"?

It is a lifestyle, a movement. It is about being mindful of what we are consuming and reducing the waste that we are producing. This lifestyle involves using as little single use plastic as possible and opting for more sustainable and reusable options that benefit us as individuals, our communities, and the planet.

Where do I find information such as ingredient lists for products that come in jars with no label?

You can find everything listed in the product section of our website. Each jar and bag will be labelled with the product name so you can easily search for it on our site.

There's a certain product I want but it's not on your website. Can I send you suggestions?

Yes! All suggestions can either go in the live chat on our website or to hello@fulfillshoppe.com, or you can DM us on Instagram.

Do you deliver to businesses?

Yes we can! You and your colleagues can have your Fulfill Shoppe grocery orders delivered right to your workplace. If you are a business and are interested in this program, please contact us at hello@fulfillshoppe.com.

Do you have pickup locations?

Yes! You can pick up your orders and save on the delivery fee at the following two locations:

Western Sky Books - 2850 Shaughnessy St Unit 2132, Port Coquitlam, BC V3C 6K5

Pickup times: Monday & Thursday 11am - 4pm

RVN Wellness - 2506 St Johns St, Port Moody, BC V3H 2B4

Pickup times: Monday 10 am - 12pm and Saturday 11:30am - 12:30pm

Are you interested in being a pick up location? Email us at hello@fulfillshoppe.com.

What if I live outside the delivery zone?

We currently deliver to those who live within the Tri-Cities (Port Coquitlam, Coquitlam, and Port Moody including Anmore and Belcarra) as well as Pitt Meadows, Maple Ridge, New Westminster, Burnaby, North Vancouver, West Vancouver, and Langley.

We hope to offer more designated pickup locations for those outside these areas in the coming year. Let us know if you would like to be informed when those are available.

Video Testimonials

We love hearing from our customers! Check out these video testimonials from people in your community who have purchased our products.